These U.S. Airways Simply Ranked the Highest in Buyer Satisfaction

Airways have new bragging rights forward of the busy summer time journey season. 

For the third yr in a row, Southwest Airways was ranked as the highest airline for buyer satisfaction for economic system or primary economic system, in accordance with JD Energy’s 2024 North America Airline Satisfaction Examine revealed on Wednesday.

Though relating to the entrance of the cabin Delta Air Traces took the highest spot in each the primary class or enterprise, and premium economic system classes. 

After Delta, passengers in first or enterprise class ranked the order of JetBlue, United Airways, Alaska Airways, American Airways, and Air Canada for the highest spots. Delta has been upgrading its enterprise class product, referred to as “Delta One”, whereas JetBlue has been making enhancements to its “Mint” product.

“The large takeaway from this yr’s examine is the facility of individuals to positively affect the general flight expertise. Airways which are investing in employees coaching and recruitment are discovering methods to beat the destructive results of crowded gates and planes just by being good to their prospects,” J.D. Energy’s Senior Managing Director of Journey, Hospitality, Retail, and Buyer Service Michael Taylor stated within the examine.

As for premium economic system, the highest scorers had been Delta, Alaska Airways, American Airways, JetBlue, WestJet, United Airways, and Air Canada. 

Delta’s premium economic system expertise is branded as “Delta Consolation+” and supplies quite a lot of particular perks together with early boarding, extra legroom, a complimentary beer or wine, and extra premium snacks. 

“This can be a great reflection of our elevated buyer expertise, fueled by the unparalleled service of our 100,000 Delta folks worldwide. I’m extremely happy with our crew for repeatedly elevating the bar for our prospects,” Delta CEO Ed Bastian stated in a press release in response to the rating.

For economic system passengers, after Southwest Airways, Delta was second, and Allegiant Airways was third. Spirit Airways and Frontier Airways had been ranked final, respectively. 

The examine was primarily based on 9,582 passengers who flew on a serious airline throughout the earlier month earlier than finishing the survey between March 2023 and March 2024. The individuals are requested to attain their airline expertise on a six level scale with questions on airline employees, stage of belief, and worth paid for the flight.